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Frequently Asked Questions- mnzone Company ltd.

This Agreement was last modified on 10th May 2021

Your account | mnzonebd.com

Q. How do create an account?

Go to this page my account  Place your email at the Email address box on the Registration site. A password will be sent to your email address.

You will Get 25 Points on a successful Sign-Up.

 

Q. How do I change my personal details or email address?

You can easily change all your information on your account.  Go to the login page and log in, then click on “my account” and you can view your recent orders from your account dashboard, Manage your shipping and billing addresses, and edit your password and account details.

Q. How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.

Q. Security

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Ordering & Payment Options | mnzonebd.com

Q. How can I order on mnzone

You can order easily using our website “mnzonebd.com“. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

Q. What payment methods can I use?

You can pay through the “COD” or SSLCOMMERZ payment method.

SSLCOMMERZ is an automated payment gateway that supports various payment options. MNZONE Ltd. is merchant partner of SSLCOMMERZ. Your service will be instantly activated when you will pay via the SSLCOMMERZ payment method.

Q. What are the terms and conditions?

A: You can see the terms and conditions here

Q. What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance (bKash, DBBL, M Cash, VISA/MASTER debit card, DBBL Nexus, and others ). If everything is as it should, but you still can’t make the payment, please contact (+88) 09638 577 577 (9 am – 12 am) or [email protected] notify us about the problem. We can manage the order manually.

Q. I’ve made a mistake. Can I cancel my order?

Please contact us using the links below for any requests to change or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request.

contact us 

Delivery| mnzonebd.com

Q. How Do I Track My Order?

We’ll send you an email with the tracking number as soon as your order has been confirmed.

or   You can click track your order.

Q: Can I  Cancellation / Return / Exchange a product?

In case of problems with the product after receiving the product (such as broken, torn, wrong size, product not working, mismatch of the product with the image, etc.) you can get back the full value of the purchased product subject to the following conditions.

1) Within maximum of 48 hours after receiving the delivery, you have to mail to [email protected] or register a complaint on (09638 577 577 / 01312001719).

2) In case of refund, the product should be completely intact with the box.

3) You must return the product to your mnzone office within 7 working days at your own risk.

For more informationplease read our  Return and Refund Policy

Q. What are the delivery charges?

All over Dhaka city corporation, our shipping cost for a single order is BDT100. Outside of Dhaka per order shipping cost is BDT150. For cash on delivery outside of Dhaka, you need to pay BDT300 as an advance payment.

We reserved the rights to change or negotiate the delivery cost based on the weight of the products.

Q. How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Q. Where are the delivery areas?

Within Dhaka City (Dhaka North & South), we may deliver within 1(one) working day, in this case, the user needs to provide the exact delivery location along with proper instructions.

Outside of Dhaka City, it may take up to 3 working days.

We provide home delivery inside Dhaka; it depends on location and Outside of Dhaka city we use Third-party Courier services. The delivery might take longer than the usual timeframe/line to be followed by mnzonebd. Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, etc

Frequently Asked Questions- mnzone Company ltd. (Second Version)

How do create an account?

Go to this page my account  Place your email at the Email address box on the Registration site. A password will be sent to your email address.

You will Get 25 Points on a successful Sign-Up.

How do I change my personal details or email address?

You can easily change all your information on your account.  Go to the login page and log in, then click on “my account” and you can view your recent orders from your account dashboard, Manage your shipping and billing addresses, and edit your password and account details.

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.

How can I order on mnzone?

You can order easily using our website “mnzonebd.com“. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

What payment methods can I use?

You can pay through the “COD” or SSLCOMMERZ payment method.

SSLCOMMERZ is an automated payment gateway that supports various payment options. MNZONE Ltd. is merchant partner of SSLCOMMERZ. Your service will be instantly activated when you will pay via the SSLCOMMERZ payment method.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance (bKash, DBBL, M Cash, VISA/MASTER debit card, DBBL Nexus, and others ). If everything is as it should, but you still can’t make the payment, please contact (+88) 09638 577 577 (9 am – 12 am) or [email protected] notify us about the problem. We can manage the order manually.

I’ve made a mistake. Can I cancel my order?

Please contact us using the links below for any requests to change or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request.

contact us 

What are the delivery charges?

All over Dhaka city corporation, our shipping cost for a single order is BDT100. Outside of Dhaka per order shipping cost is BDT150. For cash on delivery outside of Dhaka, you need to pay BDT300 as an advance payment.

We reserved the rights to change or negotiate the delivery cost based on the weight of the products.

How Do I Track My Order?

We’ll send you an email with the tracking number as soon as your order has been confirmed.

or   You can click track your order.

Can I Cancellation / Return / Exchange a product?

In case of problems with the product after receiving the product (such as broken, torn, wrong size, product not working, mismatch of the product with the image, etc.) you can get back the full value of the purchased product subject to the following conditions.

1) Within maximum of 48 hours after receiving the delivery, you have to mail to [email protected].com or register a complaint on (09638 577 577 / 01312001719).

2) In case of refund, the product should be completely intact with the box.

3) You must return the product to your mnzone office within 7 working days at your own risk.

For more informationplease read our  Return and Refund Policy

How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Where are the delivery areas?

Within Dhaka City (Dhaka North & South), we may deliver within 1(one) working day, in this case, the user needs to provide the exact delivery location along with proper instructions.

Outside of Dhaka City, it may take up to 3 working days.

We provide home delivery inside Dhaka; it depends on location and Outside of Dhaka city we use Third-party Courier services. The delivery might take longer than the usual timeframe/line to be followed by mnzonebd. Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, etc

What are the terms and conditions?

You can see the terms and conditions here